Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.
Customer Service & Technical Support
At ZimVie Dental, our focus is always on you.
Priority attention is the hallmark of our service commitment, and we stand ready to offer you an unprecedented level of service and personalized solutions.
Customer Service & Technical Support
Phone (Monday - Friday 7:30AM - 7:00PM EST):
e-Contact Form: Click Here
Zimmer Biomet Dental Canada Inc.
(DBA ZimVie Dental Canada)
Address: 2345 Argentia Road Suite 106, Mississauga, On, L5N 8K4, Canada
Purchase Order Terms And Conditions
Dental Terms And Conditions
Account Creation & Management
To create an account, fill out our e-Contact Form and select the inquiry "I would like to create an account".
To update any information on your account including but not limited to billing, contact information, or disabling/adding shipping addresses, please Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.
Orders usually process and ship the same day they were placed. If you would like to make modifications or cancel your existing order, please Click Here to visit our ZimVie Dental Global Contacts directory and contact your local Customer Service Team.
For order tracking information, please Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.
Backordered products will automatically ship as soon as the item is available in inventory. For an estimated shipping date, please Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.
How can I return or exchange a product?
This policy covers courtesy returns and exchanges by customers in the United States and Canada for all products sold by ZimVie Dental (“Qualified Products”), with the exception of products derived from human tissue and patient specific products. This policy does not address returns and exchanges in connection with product non-conformances. Please contact ZimVie Dental's Customer Service to complete a Product Experience Form in such circumstances.
A purchaser may return any Qualified Product within 180 days of invoice date.
A purchaser may exchange any ZimVie Dental Implant as long as the product has a minimum six months of remaining shelf life and is otherwise in resalable condition. These products may be exchanged for other Qualified Products within the same product families as determined by ZimVie Dental (e.g. for T3®, Trabecular Metal™ or Eztetic®, etc.) provided that if the replacement products are of greater value than the returned products, the purchaser will be charged the price difference.
All other Qualified Products may be exchanged within 365 days of the invoice date for other Qualified Products within the same product families as determined by ZimVie Dental (e.g., abutment for abutment, membrane for membrane, etc.), provided that if the replacement products are of greater value than the returned products, the purchaser will be charged the price difference.
The value of a replacement product will be determined based on the following in order of priority:
- Promotional discount applied to the purchase of the returned item so long as the original promotional code or pricing contract also covered the replacement product.
- List price at time of order.
Freight charges will apply to exchanged product shipments.
All returned or exchanged ZimVie Dental product must be
- returned in its original, unopened package (including autoclavable product);
- a non-expired and currently offered ZimVie Dental product (expired and discontinued products are excluded);
- returned freight prepaid to 4555 Riverside Drive, Palm Beach Gardens, Florida 33410 (Attention: Returns Department) accompanied by the ZimVie Dental Return Authorization Number provided by ZimVie Dental’s Customer Service Department and
- received by the Returns Department within the time frames specified above. ZimVie Dental products not meeting these criteria will not be accepted for return or exchange.
Returned and exchanged product lot numbers will be checked to ensure compliance with the time limitations referenced in this policy. ZimVie Dental reserves the right, in its sole discretion, to (a) decline any return or exchange if product with alternative lot numbers is provided in place of product purchased within the time limits herein, or (b) terminate the eligibility of any customer from this courtesy return policy in the event of suspected abuse or fraud.
Human Tissue products may neither be exchanged nor returned for any reason other than verifiable defect or non-conformance with specifications. Order or shipment discrepancies must be reported to Customer Service within three (3) business days of delivery.
Product Experience & Complaints
How can I submit a product complaint?
Product complaints shall be submitted by completing a current revision of the Product Experience Report (PER) form, one form shall be completed for each Patient/Event.
- The completed complaint PER may be submitted via email, a complaint number will be generated and provided by the ZimVie complaint handling unit. The complaint number(s) and product return instructions will be sent via email to the email provided. The return product instructions are also provided on page 3 of the complaint PER form.
- An alternative to the email process, is by completing the Product Experience Report (PER), save (PDF) and print the PER form. The printed PER shall be mailed/returned with the complaint product to the complaint handling site in Palm Beach Gardens, FL (found on page 3 of the PER form).
Note: Obsolete, incomplete and handwritten PER forms may delay the processing of the complaint.
For questions regarding the ePER form and/or the complaint handling process, you may contact the ZimVie complaint handling unit at DentalComplaints@zimvie.com or 1.800.262.2702.
Product Experience Report PER:
Return and Exchange Polices & Warranties
ZimVie Dental Implants Lifetime Implant Warranty Program is the global limited warranty program for ZimVie Dental.
- ZBD Lifetime Implant Warranty Program (English)
- ZBD Lifetime Implant Warranty Program (French)
- ZBD Lifetime Implant Warranty Program (Spanish)
- ZBD Lifetime Implant Warranty Program (Italian)
- ZBD Lifetime Implant Warranty Program (German)
- ZBD Lifetime Implant Warranty Program (Portuguese)
For US & Canada Based Customers
(This program is only available for US and Canada based customers.)
If you have contacted Zimmer Biomet Dental Customer Service within 90 days from the day of surgery time following attempted implant placement, a Courtesy Implant Replacement is available for a nominal fee. If the requested implant is from the T3®, Trabecular Metal™, Eztetic™ or Osseotite® 2 product families, the fee will be waived. Freight charges are complimentary for replacement implants. The customer must follow the Courtesy Implant Replacement Process when the issue is an implant dropped in surgery, one that has a loss of sterility due to opening it, but not placing, or one placed and removed immediately during surgery. A Courtesy Implant Replacement Request form must be submitted in addition to obtaining an RMA from Zimmer Biomet Dental Customer Service at 800-342-5454.*
*Product must have a minimum of 60 days of shelf life remaining as of the date of initial contact with Zimmer Biomet Dental Customer Service.
This policy does not address the replacements in connection with:
- Product non-conformances
- Lifetime Warranty Policy.
In those cases, please complete a Product Experience Form (PER).
For US & Canada Based Customers
(This program is only available for US and Canada based customers)
Effective May 9, 2017
The benefits described herein are in addition to all benefits included under the Zimmer Biomet Dental Lifetime Implant Warranty Program and are subject to modification or discountenance at any time in Zimmer Biomet’s sole discretion. The benefits herein apply only to USA and Canada customers treating patients within the USA and Canada. Zimmer Biomet reserves the right to interpret this policy in its sole and absolute discretion and may limit benefits to the extent we determine any claim for benefits is insufficient to meet eligibility requirements.
This benefit covers only dental implants manufactured by Zimmer Dental, Inc. or Biomet 3i, LLC that have been surgically placed and restored exclusively with compatible ZIMMER BIOMET restorative components. Zimmer Biomet will provide a cash reimbursement of up to $500.00 per failed T3®, Trabecular Metal™, Eztetic™ or Osseotite® 2 implant (“Qualified Products”) for actual lab fees incurred to construct the original prosthetic appliance corresponding to the failed implant. The reimbursement will be made after:
(a) receipt of a properly completed Restorative Reimbursement Application (with a copy of the associated itemized laboratory invoice),
(b) approval by Zimmer Biomet Warranty Administration.
BellaTek Bars used to restore Qualified Products are eligible for reimbursement hereunder.
- Restorative Reimbursement Application Form
Payment & Invoicing
How do I pay my invoice?
To pay by phone, please call 1 844-750-2373 or
ZimVie Dentaire Canada Inc. | ZimVie Dental Canada Inc.
CP 11340 SUCC. Centre−Ville
Montreal QUEBEC H3C 5H1
BellaTek Milling Center Services
Click Here to visit our ZimVie Global Contacts directory and contact your local Digital Tech Support Team for local milling services.
Address: 4555 Riverside Drive. Palm Beach Gardens, Florida 33410
Phone (Monday -Friday 8:00AM - 6:00PM EST):